shipping
GETTING YOUR ORDER TO YOU
Every drop is different. We'll always tell you exactly what to expect before you order — no surprises.
FREE SHIPPING
THE GOOD NEWS
Orders over $150 USD ship free, USA only. Orders below that threshold are charged a flat shipping rate calculated at checkout based on your location.
Each drop has its own processing window depending on production. The exact processing time will always be clearly stated on the product page before you purchase — so you know what you're signing up for before you commit.
Accessories and stickers are in permanent stock and ship within 2–4 business days of your order being placed.
PROCESSING TIME
BEFORE IT SHIPS
Domestic
2–5 DaysStandard tracked delivery once shipped
Rest of World
7–10 DaysStandard international tracked delivery once shipped
Delivery times vary by location. The estimates below are from the moment your order ships — not from the moment you place it. Processing time is separate.
ESTIMATED DELIVERY
AFTER IT SHIPS
These are estimates, not guarantees. Customs delays, local carrier conditions, and peak periods can affect delivery times outside our control.
STAY INFORMED
Once your order ships you'll receive a tracking number by email. Use it to follow your order through to delivery. If you haven't received a tracking email within the stated processing window, reach out to us before assuming something is wrong.
TRACKING
LOST OR DAMAGED ORDERS
WHEN THINGS GO WRONG
If your order arrives damaged or gets lost in transit, contact us directly. We'll sort it out. We're a small brand and we stand behind every piece we put out.
MY ORDER IS MARKED DELIVERED BUT I HAVEN’T RECEIVED IT.
Wait 24 hours — carriers sometimes mark items early. If nothing arrives, contact us with your order number and we'll investigate with the carrier.
Take a photo and send it to us within 7 days of delivery. We'll make it right.
MY ITEM ARRIVED DAMAGED
I ENTERED THE WRONG ADRESS AT CHECKOUT
Contact us immediately. If your order hasn't shipped yet we can update it. Once it's in transit we can't redirect it — so double check your address before placing your order.
STILL HAVE QUESTIONS?
We're a real team. Reach out and we'll get back to you.