GET IN TOUCH
CONTACT
We're a small team. We read everything and we reply. Use the form or reach us on Instagram.
DECLARE YOUR INTENT
Common Questions
FAQ
Order Issues
Where is my order?
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Once your order ships you'll receive a tracking link via email. Processing takes 2–4 business days. If you haven't received a tracking email within 5 days, contact us below.
My item arrived damaged. What do I do?
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Email us at contact@excidivm.com with your order number and a photo of the damage. We'll sort it out.
I entered the wrong address.
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Contact us immediately via Instagram DM or email. If your order hasn't shipped yet we can update it. Once shipped, we're unable to redirect.
Do you offer refunds or exchanges?
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All sales are final. We do not offer refunds or exchanges on drop items. If your item arrives defective we will replace it.
General Enquiries
When is the next drop?
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Follow @excidivm on Instagram for drop announcements. Sign up to the email list on our homepage to get early access.
Will sold out items be restocked?
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Drops are limited and do not restock. Once it's gone, it's gone. Accessories and stickers remain available.
How do I know what size to order?
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Each product page includes a sizing note. When in doubt, size up — our cuts are intentionally structured.
Do you ship worldwide?
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Yes. We ship domestically across the US and internationally to most countries. See our Shipping page for rates and timelines.
Collaborations
Are you open to collaborations?
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Selectively. We work with people who live the culture — not just shoot it. Reach out via the contact form with your work.
Do you work with photographers or content creators?
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Yes — if your aesthetic aligns with EXCIDIVM. Send us your portfolio or Instagram handle through the form above.
Do you do wholesale or bulk orders?
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Not at this time. EXCIDIVM is built on scarcity. Wholesale is not part of the model.
Press and media enquiries?
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Use the contact form above and select Collaboration. Include your outlet and what you're working on.
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